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  1. What is the average shipping time for Creeped Out products?
  2. Do you have a brick and morter (physical) store where I can try on a costume or browse your products?
  3. What are your hours of operation & holidays that you are closed?
  4. Do you ship Internationally?
  5. Do you have a customer service phone number?
  6. I see your head office is located in Toronto, can I pick up my order from there.

  1. What is the average shipping time for Creeped Out products?
    Products normally ship within 2 business days of your order.

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  2. Do you have a brick and morter (physical) store where I can try on a costume or browse your products?
    Not at this time. Our products ship directly from the distributor, manufactor or our warehouse. At this time our warehouse is not open to the public. However we do attend various event through out the year. i.e. Rue Morgue Festival of Fear.

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  3. What are your hours of operation & holidays that you are closed?
    Monday-Friday 9AM - 6PM EDT/EST

    Saturdays 10AM-5PM

    CLOSED SUNDAYS and HOLIDAYS (including Halloween).

    2013 Holidays

    January 01 New Years Day
    February 18 Family Day
    March 29 Good Friday - April 01 Easter Monday
    May 20 Victoria Day
    July 01 Canada Day
    August 05 Civic Holiday
    August 28-September 05 VACATION 
    September 02 Labour Day
    October 31 Halloween
    December 23-27 Christmas Holidays

     

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  4. Do you ship Internationally?
    Yes we do ship internationally.

    We've shipped to Australlia, Austria, Argentina, Denmark, Finland, France, Germany, Greenland, Greece, Iceland, Ireland, Israel, Mexico, Netherlands, New Zealand, Romania, Russia, Spain, Turkey, the United Kingdom, USA (including Hawaii, Puerto Rico & the Virgin Islands).

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  5. Do you have a customer service phone number?
    647-388-7842

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  6. I see your head office is located in Toronto, can I pick up my order from there.
    Unfortunately no. Items are shipped directly from the manufacturer or distributor. We do not carry any products at our headoffice. Our headoffice is a residence.

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